By milagan
In a world where technology plays an important role in our daily lives, Samsung understands the significance of providing exceptional care for your devices. In the midst of your bustling life filled with work, family, and personal errands, Samsung recognizes the fact that customers deserve the best possible services anytime, anywhere. And that’s what Samsung Customer Service aims to give you.
Samsung Customer Service: Bringing Care to Your Doorstep
Availing Samsung services is now as easy as ordering food or essentials! For example, if you need to repair your Galaxy device, you may simply book a door-to-door Pick-Up Service if you live within the National Capital Region (NCR.) A dedicated service partner will pick up your device at your preferred schedule and location, bring it to an authorized service center for repair, and then deliver it back to you once the repair is complete.
Samsung also introduces the Galaxy TechVan, the first-ever industry mobile service center to offer repair services for Galaxy devices and home appliances around the country. The TechVan has already reached cities like Pangasinan in Luzon, Naga City and Bacolod in Visayas, and General Santos City and Davao Province in Mindanao.
If you prefer reaching out via online channels, you may also call the 24/7 Hotline or send a message via Live Chat. Additionally, you can use the Visual Support service and have a video call so you can show the home appliance. If you need to have a phone or TV repaired, you can use the Remote Service also, where a Samsung expert can remotely access the unit so they can fix it directly.
For minor issues, you may look into the Self-Help option for troubleshooting tips. And if you’re going out and you prefer in-person consultation, make sure to schedule an appointment first via the Pre-booking Service and Smart Q Service at Samsung.com.
Samsung Customer Service: Inclusive & Sustainable Care
Samsung Customer Service is also committed to providing accessible customer service, while actively practicing eco-friendliness and responsible disposal.
- Sign Language Support: You can now have video conversations with a Samsung Sign Language Expert for convenient live support with your Samsung product.
- Proactive Care: Extend the lifespan of your appliances with services like check-ups and cleaning services for air conditioning units through Samsung Authorized Service Centers nationwide. You will receive automatic notifications for your aircon check-ups and cleaning.
- Eco-Conscious Repair: Do you have a Galaxy phone or TV with damaged parts? With this service, Samsung helps you save with repair and parts replacement costs, while still getting the same high level of service quality.
- Electronic Waste Disposal (EWD) Program: Do you have a defective Galaxy device? You can visit various Samsung Authorized Service Center locations nationwide and drop them in the EWD box. Samsung works with partner companies to ensure its eco-friendly disposal.
Enjoy Extra Care When You Become a Samsung Member
Becoming a Samsung Member opens up a world of perks and benefits! Join the Samsung Members community through the Samsung Members app, where you can access customer support, expert tips, exclusive promos, rewards, and more.
Are you a Galaxy S Series or Z Series device owner? You can take advantage of the Samsung Concierge program that offers dedicated toll-free hotlines with customer partners ready to assist with configuration, diagnostics, and even repairs. You can also schedule appointments via this hotline and save time when visiting selected Samsung Authorized Service Centers!
Finally, did you know that you can request a temporary loaner unit if your phone is being repaired? You can also request one for some home appliances!
To learn more about this and other Samsung Customer Services, simply visit their official support page.